Submit the complaint or feedback
Use the general inquiry form, email services@samtuav.com, or call +966 57 660 8089. If the matter relates to an earlier request, include its reference ID.
Customer care
Complaints, feedback and inquiries
SAMT provides clear channels to submit and follow up complaints, feedback and inquiries, whether linked to a registered request or general contact.
Registration and review
Submitted information is reviewed and routed to the relevant team according to the nature of the matter. Successfully registered website forms issue a reference ID to support follow-up.
Follow-up
We use the contact details you provided when additional information is needed or to communicate the outcome or action taken.
Privacy
Complaint and feedback information is used for handling and follow-up in accordance with the website privacy notice.